7 Central St.

Providence, RI, 02907

+401-648-4700

during clinic hours

FAQ- Insurance & Costs Q1

What insurances do you accept?

Open Door Health provides high quality services to everyone who needs it, without regard to a person’s insurance status or ability to pay. Everyone can get care at Open Door Health, and no one will be turned away because of their insurance or financial status. Our providers are in-network with many insurance plans, in addition to Medicaid and Medicare.

We are currently in-network with the following insurance providers:

  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • Harvard Pilgriim
  • Medicaid
  • Medicare
  • Neighborhood Health Plan
  • Tufts
  • United Health Care (COMMERCIAL PRODUCTS ONLY)

Go to our Insurance and Payments page for more information about our insurance and payment options at Open Door Health.

Medical Biller

Position Title: Medical Biller / Front Desk Associate

Reports to: Chief Financial Officer

Organization Information:

The Rhode Island Public Health Institute is a 501(c)(3) non-profit organization whose mission is to promote community health and eliminate health disparities in Rhode Island and beyond. RIPHI oversees public health programs, conducts translational and policy research, and trains students and public health practitioners. Our rapid and currently growing portfolio includes programs related to food insecurity, nutrition and active living, hepatitis C virus (HCV), HIV and other sexually transmitted diseases (STDs), pre-exposure prophylaxis (PrEP) to reduce HIV transmission, geographically-focused health interventions, and other efforts to reduce health disparities. To learn more about RIPHI, visit https://www.riphi.org.

Open Door Health is an initiative of RIPHI. Open Door Health is dedicated to providing high-quality, patient-centered primary and sexual health care to all Rhode Islanders, with a focus on the lesbian, gay, bisexual, transgender, and queer communities and communities of color. To learn more about Open Door Health, visit https://www.opendoorhealth.org.

Position Summary:

The Rhode Island Public Health Institute seeks a Medical Biller / Front Desk Associate for Open Door Health, our community-based clinic in Providence, Rhode Island. The clinic focuses specifically on sexual health and primary care for members of the LGBTQ community. The ideal candidate will have a strong background in medical billing, with the skills necessary to improve our current billing procedures and reduce A/R days. The successful candidate will work on a number of tasks requiring data analysis, in-depth evaluation of medical claims and exercise of judgement with the appropriate scope of practice. The Medical Biller / Front Desk Associate will report to the Chief Financial Officer with additional oversight provided by the Medical Director.

We offer excellent benefits, generous paid time off and competitive compensation.

Responsibilities:

  • Greet and direct patients presenting to the clinic
  • Register patients in the electronic medical record system (EMR)
  • Gather patient insurance and financial information for third party insurers
  • Conduct financial assessments for uninsured / under insured patients per clinic policies
  • Obtain and update medical authorizations for payment from insurers
  • Perform posting charges and completion of claims to payers in a timely fashion
  • Submit claims to insurance providers through AthenaHealth
  • Work claims and claim denials to ensure maximum reimbursement for services provided

·        Collect and record co-payments

  • Work in a respectful and friendly manner with patients to resolve medical claims and copayment issues
  • Establish payment arrangements on current and delinquent patient accounts
  • Apply for patient assistance programs as needed
  • Update Medicare and Medicaid cost and bad-debt reports and other related information
  • Protect and keep all patient and clinic information confidential
  • Follow all HIPAA, JCAHO, state, and federal laws and standards
  • Actively explore educational opportunities to improve job knowledge and skills
  • Assist with other clinical and related public health activities identified by the medical and executive directors

Requirements:

  • High school diploma required; Certified Medical Biller preferred
  • 4+ years’ professional experience in a clinic or community health setting
  • Proficiency with electronic medical records; Experience with Athena highly desirable
  • Strong knowledge of MS Word and Excel
  • Ability to work as independently and collaboratively within a team environment
  • Able to multi-task and meet deadlines
  • Strong communication skills
  • Fluent in the provision of culturally congruent services

Other:

  • Bi-lingual/bi-cultural Spanish or/and Portuguese is strongly preferred
  • Experience providing culturally congruent and affirming care to sexual and gender minorities and racial and ethnic minorities is highly desirable

Work Type:

  • Full-time

Open Door Health is an equal opportunity employer. We encourage diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, expression or preference, sexual orientation, national origin, disability status, protected veteran status, socio-economic status or any other characteristic protected by law.

Please send a CV and letter of interest with salary requirements to: [email protected]

Nurse (RN)

Position Title: Nurse (RN)

Reports to: Medical Director of Open Door Health

Organization Information:

The Rhode Island Public Health Institute (RIPHI) is a 501(c)(3) non-profit organization whose mission is to promote community health and eliminate health disparities in Rhode Island and beyond. RIPHI oversees public health programs, conducts translational and policy research, and trains students and public health practitioners. Our rapid and currently growing portfolio includes programs related to food insecurity, nutrition and active living, hepatitis C virus (HCV), HIV and other sexually transmitted diseases (STDs), pre-exposure prophylaxis (PrEP) to reduce HIV transmission, geographically-focused health interventions, and other efforts to reduce health disparities. To learn more about RIPHI, visit https://www.riphi.org.

Open Door Health is an initiative of RIPHI.  Open Door Health is dedicated to providing high-quality, patient-centered primary and sexual health care to all Rhode Islanders, with a focus on the lesbian, gay, bisexual, transgender, and queer communities and communities of color. To learn more about Open Door Health, visit https://www.opendoorhealth.org.

Position Summary:

The Rhode Island Public Health Institute seeks a Nurse (RN) for Open Door Health, our community-based clinic in Providence, Rhode Island. The clinic focuses specifically on sexual health and primary care for members of the LGBTQ community. The Nurse will report to the RIPHI Medical Director of the Clinic and work closely with the Nurse Practitioner. The Nurse will be responsible for providing culturally-congruent primary and sexual health care, screening patients for HIV and other sexually transmitted diseases and providing other medical care including COVID-19 screening.

We offer excellent benefits, generous paid time off and competitive compensation.

Responsibilities:

    • Provide culturally congruent primary and sexual health care with a focus on individuals from the LGBTQ community
    • Screen patients for HIV and other sexually transmitted infections
    • Assist with phlebotomy services / specimen collection; coordinate with East Side Clinical Labs for courier pick up
    • Notify patients of test results and coordinate follow up care as appropriate
    • Triage patients and perform initial history and physical examinations
    • Administer vaccinations and medications including intramuscular injections
    • Use electronic medical records and other databases to provide accurate documentation of patient encounters
    • Maintain medical / medication supplies inventory log and coordinate reordering as necessary
    • Deliver a high quality of care while meeting expectations related to ongoing quality improvement
    • Participate in research related activities as needed which may include recruitment of participants and enrollment in various studies
    • Assist with clinic and grants management
    • Assist with other clinical and related public health activities identified by the medical and executive directors

Requirements:

    • ASN/BSN/MSN and currently licensed as a Registered Nurse (RN) in the state of Rhode Island
    • 2+ years’ nursing experience
    • Ability to work as independently and collaboratively within a team environment
    • Proficiency with electronic medical records; Experience with Athena highly desirable
    • Strong communication skills
    • BLS and ACLS certification
    • Able to multi-task and meet deadlines
    • Fluent in the provision of culturally congruent services

Other:

    • Bi-lingual/bi-cultural Spanish or/and Portuguese is preferred
    • Experience providing culturally congruent and affirming care to sexual and gender minorities and racial and ethnic minorities is highly desirable  

Work Type:

    • Full-time

Open Door Health is an equal opportunity employer. We encourage diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, gender identity, expression or preference, sexual orientation, national origin, disability status, protected veteran status, socio-economic status or any other characteristic protected by law.

Please send a CV and letter of interest with salary requirements to: [email protected]


Sexual Health Services

Normalizing sexual healthcare.

Sex-positive and supportive prevention & screening.

Leave any awkward feelings outside when you walk into Open Door Health. We offer honest, sex-positive, and supportive conversations about your sexual health. And if you think your candid questions or talking about your weekend’s hookup will make us uncomfortable, think again; we’ve heard (and seen) it all. Open Door Health was built on the idea that good, basic healthcare must include routine sexual health screenings and sensible prevention options.

We are proud to provide cutting-edge sexual health services and adhere to the most current clinical recommendations for prevention and treatment.

Everyone, regardless of your sexual orientation or health status, should get tested for STIs at least once, and more frequently based on your risk factors. People who are sexually active with multiple sexual partners should get tested every 3-6 months. Many people underestimate their risk for contracting an STI or HIV; your risk should be assessed by a knowledgeable medical provider such as our team.

1 in 5 people in the U.S. have a sexually transmitted disease (CDC)

About 11% of Rhode Islanders who are HIV-positive do not know their status

You do not need to be a primary care patient to use our sexual health services

Services offered include

 Payment at Open Door Health

We accept most insurance options and operate on a sliding scale model so that  payment for our services is adjusted based on your unique financial situation.

For more information, click here.

Where To Find Us

7 Central St, Providence, RI, 02907
Parking available in the parking lot in front of Kite Architects, or on Central Street.

Regular Hours

Monday: 10am – 7pm

Tuesday: 8am – 5pm

Wednesday: 8am – 5pm

Thursday: 8am – 5pm

Friday: 8am – 5pm

Saturday & Sunday: Closed

Gender Affirming Care

Expert, Evidence-Driven, Patient-Centered Services

Holistic Gender Care, Customized to Fit Your Needs

All of the services at Open Door Health are gender-affirming and inclusive. Our transgender health program expands on this care to provide the transgender and non-binary community in Rhode Island with the tools to live their lives as their full authentic selves.


Our transgender health services for patients include

Gender-Affirming Hormone Care

We can provide medical affirmation with hormones and medications. Come speak with one of the providers about which hormone options are right for you. Call us at 401-648-4700 to make an appointment. 


Surgical Referrals

Our staff has a network of providers in Rhode Island and greater New England who will provide the best quality gender affirming surgical care. 


Facilitating legal letters and documentation

We can assist with the often confusing and complex processes of changing your name or gender on identification cards. Often, letters from medical providers are a helpful or necessary step in this process. 


Our providers are trained in gender affirmation and patient centered care. All of our services, including primary care and reproductive services, account for the variety of identities, bodies, and experiences.

Where To Find Us

7 Central St, Providence, RI, 02907
Parking available in the parking lot in front of Kite Architects, or on Central Street.

Our Hours

Monday: 10am – 7pm

Tuesday: 8am – 5pm

Wednesday: 8am – 5pm

Thursday: 8am – 5pm

Friday: 8am – 5pm

Saturday & Sunday: Closed

Primary Care

Comprehensive & Affirming Primary Care
The state’s only LGBTQ+ dedicated facility 

Our providers have significant experience with preventative health as well as managing a wide array of chronic diseases.

As the state’s first and only LGBTQ+ dedicated healthcare clinic, Open Door Health specializes in providing comprehensive and affirming primary care to all. Everyone is welcome at Open Door Health; 70% of our patients identify as lesbian, gay, or bisexual and 15% as nonbinary. No matter how you identify, if you are seeking care from professional, competent, and compassionate providers, you’ve come to the right place.

As part of our primary care services, we incorporate an array of preventive healthcare services, if applicable, including:

 

Sexual Health Services

  • Walk-in express STI/HIV screening services, which provide timely testing and treatment for common STIs

  • Pre-exposure prophylaxis (PrEP) and Post-exposure prophylaxis (PEP) for HIV prevention

  • A variety of contraception options including emergency contraceptive 

Vaccinations

  • Open Door Health can provide you with any vaccine according to the most current clinical recommendations. 

Transgender Health

  • Affirming and supportive services to address the unique needs of the trans community.

Questions? Give us a call at 401-648-4700

Where To Find Us

7 Central St, Providence, RI, 02907
Parking available in the parking lot in front of Kite Architects, or on Central Street.

Our Hours

Monday: 10am – 7pm

Tuesday: 8am – 5pm

Wednesday: 8am – 5pm

Thursday: 8am – 5pm

Friday: 8am – 5pm

Saturday & Sunday: Closed

Clinical Administrative Assistant (CAA)

Position Title: ClinicalAdministrative Assistant

Reports to: Rhode Island Public Health Institute Medical Director

Organization Information:

The Rhode Island Public Health Institute (RIPHI) is a 501(c)(3) non-profit organization whose mission is to promote community health and eliminate health disparities in Rhode Island and beyond. RIPHI oversees public health programs, conducts translational and policy research, and trains students and public health practitioners. Our rapid and currently growing portfolio includes programs related to food insecurity, nutrition and active living, hepatitis C virus (HCV), HIV and other sexually transmitted diseases (STDs), pre-exposure prophylaxis (PrEP) to reduce HIV transmission, geographically-focused health interventions, and other efforts to reduce health disparities. To learn more about RIPHI, visit https://www.riphi.org.

Open Door Health is an initiative of RIPHI. Open Door Health is dedicated to providing high-quality, patient-centered primary and sexual health care to all Rhode Islanders, with a focus on the lesbian, gay, bisexual, transgender, and queer communities and communities of color. To learn more about Open Door Health, visit https://www.opendoorhealth.org.

Position Summary:

RIPHI seeks a clinical administrative assistant (CAA) to help lead a new community-based clinic in Providence, Rhode Island. The clinic will focus specifically on sexual health and primary care for members of the LGBTQ community. The CAA will report to the RIPHI Medical Director of Open Door Health. The CAA will provide a variety of services for patients including greeting and directing patients, registering and scheduling, collecting payment, answering and directing phone calls, checking-out patients, and other administrative duties. Importantly, the CAA must be able to interact in a friendly and respectful manner to all patients presenting to care.

Responsibilities:

    • Greet and direct all patients presenting to the clinic
    • Perform registration for patients which includes inputting demographic and insurance information into an electronic medical record system (EMR)
    • Conduct financial assessments for patients per clinic policies
    • Assist with financial aspects including insurance and billing practices
    • Collect co-payments
    • Schedule patients for initial and follow-up appointments
    • Generate patient referrals as needed
    • Apply for patient assistance programs as needed
    • Comply with HIPAA and other privacy regulations and policies
    • Participate in quality improvement initiatives
    • Assist with ordering clinic supplies
    • Assist with other clinical and related public health activities identified by the medical and executive directors

Requirements:

    • High school diploma required; advanced courses, degree or certification preferred
    • 2+ years’ working in a clinical or community setting
    • Ability to work as part of a team and take direction
    • Familiarity with electronic medical records
    • Strong communication skills
    • Computer literacy required
    • Fluent in the provision of culturally congruent services

Other:

    • Bi-lingual/bi-cultural Spanish or/and Portuguese is preferred
    • Experience providing culturally congruent and affirming care to sexual and gender minorities and racial and ethnic minorities is highly desirable

Work Type:

    • Full-time

Open Door Health is an equal opportunity employer. We encourage diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, gender identity, expression or preference, sexual orientation, national origin, disability status, protected veteran status, socio-economic status or any other characteristic protected by law.

Please send a CV and letter of interest with salary requirements to: [email protected]

Nurse Practitioner (NP)

Position Title: Nurse Practitioner

Reports to: Rhode Island Public Health Institute Medical Director

Organization Information:

The Rhode Island Public Health Institute (RIPHI) is a 501(c)(3) non-profit organization whose mission is to promote community health and eliminate health disparities in Rhode Island and beyond. RIPHI oversees public health programs, conducts translational and policy research, and trains students and public health practitioners. Our rapid and currently growing portfolio includes programs related to food insecurity, nutrition and active living, hepatitis C virus (HCV), HIV and other sexually transmitted diseases (STDs), pre-exposure prophylaxis (PrEP) to reduce HIV transmission, geographically-focused health interventions, and other efforts to reduce health disparities. To learn more about RIPHI, visit https://www.riphi.org.

Open Door Health is an initiative of RIPHI. Open Door Health is dedicated to providing high-quality, patient-centered primary and sexual health care to all Rhode Islanders, with a focus on the lesbian, gay, bisexual, transgender, and queer communities and communities of color. To learn more about Open Door Health, visit https://www.opendoorhealth.org.

Position Summary:

RIPHI seeks a Nurse Practitioner (NP) to help lead Open Door Health, our new community-based clinic in Providence, Rhode Island. The clinic will focus specifically on sexual health and primary care for members of the LGBTQ community. The NP will report to the RIPHI Medical Director of Open Door Health The NP will be responsible for providing culturally-congruent primary and sexual health care, managing daily clinical activities, and helping oversee other staff.

Responsibilities:

    • Provide culturally congruent and affirming primary and sexual health care with a focus on individuals from the LGBTQ community
    • Screen patients for HIV and other sexually transmitted infections
    • Perform accurate history and physical examinations
    • Provide advanced practice skills under the supervision of the Medical Director
    • Use electronic medical records and other database systems to provide accurate documentation of patient encounters
    • Follow up on test results to determine appropriate course of action and further treatment options
    • Deliver a high quality of care while meeting expectations related to ongoing quality improvement
    • Participate in research related activities as needed which may include recruitment of participants and enrollment in various studies
    • Oversee other staff as indicated
    • Assist with clinic administration and grants management
    • Assist with clinic and grants management
    • Assist with other clinical and related public health activities identified by the medical and executive directors

Requirements:

    • Maters of Science Degree or higher from an accredited nurse practitioner program
    • Valid nurse practitioner license in the state of Rhode Island
    • 2+ years’ nursing experience
    • Ability to work as part of a team and take direction
    • Familiarity with electronic medical records
    • Strong communication skills
    • BLS and ACLS certification
    • Fluent in the provision of culturally congruent services

Other:

    • Bi-lingual/bi-cultural Spanish or/and Portuguese is preferred
    • Experience providing culturally congruent and affirming care to sexual and gender minorities and racial and ethnic minorities is highly desirable

Work Type:

    • Full-time

Open Door Health is an equal opportunity employer. We encourage diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, gender identity, expression or preference, sexual orientation, national origin, disability status, protected veteran status, socio-economic status or any other characteristic protected by law.

Please send a CV and letter of interest with salary requirements to: [email protected]

Request a callback

After completing this form, we’ll give you a call to learn more about your needs and connect you to the right provider.

We Offer:

  • Primary Care
  • Gender Affirming Care
  • Screening for Sexually Transmitted Infections
  • Pre Exposure Prophylaxis (PrEP) and Preventive HIV Care
  • HIV Care and Treatment
  • Youth Services

Connect with our clinical team quickly and safely via telemedicine.

or call 401-648-4700

"Went there for primary care and felt comfortable talking to my doctor about things I wouldn't have talked about with former PCP. Friendly and professional."