Clinical Administrative Assistant (CAA)

Open Door Health has a wide range of primary care and sexual health care services available. We listed some of our most frequently asked questions related to our services to help current and perspective patients! If you have any other questions don’t hesitate to give us a call at 401-648-4700!

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Position Title: ClinicalAdministrative Assistant

Reports to: Rhode Island Public Health Institute Medical Director

Organization Information:

The Rhode Island Public Health Institute (RIPHI) is a 501(c)(3) non-profit organization whose mission is to promote community health and eliminate health disparities in Rhode Island and beyond. RIPHI oversees public health programs, conducts translational and policy research, and trains students and public health practitioners. Our rapid and currently growing portfolio includes programs related to food insecurity, nutrition and active living, hepatitis C virus (HCV), HIV and other sexually transmitted diseases (STDs), pre-exposure prophylaxis (PrEP) to reduce HIV transmission, geographically-focused health interventions, and other efforts to reduce health disparities. To learn more about RIPHI, visit

Open Door Health is an initiative of RIPHI. Open Door Health is dedicated to providing high-quality, patient-centered primary and sexual health care to all Rhode Islanders, with a focus on the lesbian, gay, bisexual, transgender, and queer communities and communities of color. To learn more about Open Door Health, visit

Position Summary:

RIPHI seeks a clinical administrative assistant (CAA) to help lead a new community-based clinic in Providence, Rhode Island. The clinic will focus specifically on sexual health and primary care for members of the LGBTQ community. The CAA will report to the RIPHI Medical Director of Open Door Health. The CAA will provide a variety of services for patients including greeting and directing patients, registering and scheduling, collecting payment, answering and directing phone calls, checking-out patients, and other administrative duties. Importantly, the CAA must be able to interact in a friendly and respectful manner to all patients presenting to care.


    • Greet and direct all patients presenting to the clinic
    • Perform registration for patients which includes inputting demographic and insurance information into an electronic medical record system (EMR)
    • Conduct financial assessments for patients per clinic policies
    • Assist with financial aspects including insurance and billing practices
    • Collect co-payments
    • Schedule patients for initial and follow-up appointments
    • Generate patient referrals as needed
    • Apply for patient assistance programs as needed
    • Comply with HIPAA and other privacy regulations and policies
    • Participate in quality improvement initiatives
    • Assist with ordering clinic supplies
    • Assist with other clinical and related public health activities identified by the medical and executive directors


    • High school diploma required; advanced courses, degree or certification preferred
    • 2+ years’ working in a clinical or community setting
    • Ability to work as part of a team and take direction
    • Familiarity with electronic medical records
    • Strong communication skills
    • Computer literacy required
    • Fluent in the provision of culturally congruent services


    • Bi-lingual/bi-cultural Spanish or/and Portuguese is preferred
    • Experience providing culturally congruent and affirming care to sexual and gender minorities and racial and ethnic minorities is highly desirable

Work Type:

    • Full-time

Open Door Health is an equal opportunity employer. We encourage diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, gender identity, expression or preference, sexual orientation, national origin, disability status, protected veteran status, socio-economic status or any other characteristic protected by law.

Please send a CV and letter of interest with salary requirements to:

The clinical administrative assistant (CAA) will report to the Rhode Island Public Health Institute Medical Director. The CAA will provide a variety of services for patients including greeting and directing patients, registering and scheduling, collecting payment, answering and directing phone calls, and other administrative duties.

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We Offer:

  • Primary Care
  • Gender Affirming Care
  • Screening for Sexually Transmitted Infections
  • Pre Exposure Prophylaxis (PrEP) and Preventive HIV Care
  • HIV Care and Treatment
  • Youth Services

Connect with our clinical team quickly and safely via telemedicine.

or call 401-648-4700

"Went there for primary care and felt comfortable talking to my doctor about things I wouldn't have talked about with former PCP. Friendly and professional."